DUTIES AND RESPONSIBILITIES:

Job Summary:

Provides administrative, operational, and coordination support to the Head of Emergency Department, with a focus on clinical services, patient management, pricing, reporting, and liaison activities while retaining the clinical scope of a Medical Assistant. The role ensures smooth flow of day-to-day functions and supports strategic initiatives within the Emergency Department.

Key Responsibilities:

• Rakyat Wing Oversight

1. Support in structuring, reviewing, and updating low-cost Rakyat Wing packages.
2. Ensure eligibility documentation and pricing transparency are maintained.

• Pricing & Quotation

1. Assist in preparing pricing structures and individualized quotations for patients.
2. Work closely with billing and finance to update and align pricing for Rakyat Wing services.

• Administrative Reporting

1. Draft, compile, and assist in preparing monthly, quarterly, and ad hoc reports.
2. Manage relevant data tracking for performance metrics, revenue, and service utilization.

• Departmental Revenue & Performance Monitoring

1. Track and analyze daily, weekly, and monthly Emergency Department revenue.
2. Identify trends, gaps, and opportunities for improvement.
3. Assist in setting KPIs and preparing performance dashboards for departmental reporting.

• Patient Coordination

1. Assist in scheduling, confirming, and tracking patient appointments
2. Coordinate follow-ups

• Agent & Referral Tracking

1. Monitor, track, and report performance and engagement of referring agents.
2. Maintain a structured database of referral sources and patient conversion rates.

• Clinical Support

1. Assist Emergency Physician with patient care as needed.
2. Support triage, monitor vitals, assist in minor procedures, and prepare documentation.
3. Maintain readiness of emergency equipment and consumables.

• Other Duties

1. Liaise with internal departments to follow up on pending actions.
2. Provide administrative assistance for special projects as assigned by the Head of Department.

EMPLOYEE SPECIFICATIONS AND QUALIFICATIONS

Required Skills:

• Strong administrative and organizational abilities
• Basic financial understanding (quotations, pricing, revenue tracking)
• Good communication and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Able to multitask and work under pressure
• Fluency in Bahasa Malaysia and English
• Clinical competency in patient triage, basic procedures, and emergency care support

Qualifications:

• Diploma in Medical Assistant or equivalent (recognized by the Malaysian Medical Assistant Board)
• Valid APC (Annual Practicing Certificate)
• At least 2 years of working experience in Emergency Department
• Familiarity with private hospital operations is an added advantage

Application Dateline: 31 December 2026